Shipping Policy

Welcome to Razzi, operated by SANDOX ECOM INDIA PRIVATE LIMITED. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

All orders are processed after successful payment confirmation.
Order processing usually takes 1–3 business days, unless otherwise mentioned on the product page.
Orders are not processed or dispatched on Sundays or public holidays.

2. Shipping Locations

We currently ship within India only.
Delivery availability depends on courier partner serviceability for your pin code.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before placing the order.
Any free shipping offers or promotional shipping benefits will be mentioned on the website.

4. Estimated Delivery Time

Estimated delivery time is 3–9 business days after dispatch, depending on your location and courier partner.
Delivery timelines are approximate and may vary due to factors beyond our control such as weather conditions, courier delays, strikes, or other unforeseen circumstances.

5. Shipment Confirmation & Tracking

Once your order is dispatched, you will receive a shipment confirmation via email or SMS with tracking details.
You can track your order using the provided tracking link until it is delivered.

6. Delays, Lost, or Damaged Shipments

Razzi and SANDOX ECOM INDIA PRIVATE LIMITED are not responsible for delays caused by courier services, natural calamities, or logistical issues.
If your order arrives damaged or appears lost in transit, please contact us immediately so we can assist you as per our policies.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details at checkout.
We are not liable for delivery failures due to incorrect or incomplete address information.
Additional charges may apply for re-dispatch in case of failed delivery attempts.

8. Delivery Confirmation

Delivery is considered complete once the order is delivered to the address provided during checkout.
Any delivery-related issues must be reported within 48 hours of receiving the order.

9. Changes to Shipping Policy

SANDOX ECOM INDIA PRIVATE LIMITED reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.

10. Contact Information

For any shipping-related questions or support, please contact us:

Razzi
Operated by SANDOX ECOM INDIA PRIVATE LIMITED

Address : T/F, F-40 & 41, Parwana Road, Jagat Puri, New Delhi, East Delhi, Delhi -110051
Phone : +91 9220361131
Mail : sandoxecompltd@gmail.com