Privacy Policy
Last Updated: 12 March 2026
Welcome to Razzi, accessible at https://razzi.shop. This Privacy Policy explains how SANDOX ECOM INDIA PRIVATE LIMITED (“we”, “our”, or “us”) collects, uses, stores, protects, and processes your personal information when you use our website and services.
We are committed to protecting your privacy in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
To provide a smooth and secure shopping experience, we may collect the following information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login details (if you create an account)
- Messages or inquiries sent to customer support
Order & Transaction Information
- Products purchased
- Order history
- Payment status and transaction details
Note: We do not store your card or banking details.
Technical & Device Information
- IP address
- Browser type and version
- Device information
- Pages visited and actions taken on the website
- Cookies and similar tracking technologies
2. Consent to Use Information
By accessing https://razzi.shop, creating an account, placing an order, subscribing to newsletters, or submitting personal information, you expressly consent to the collection, storage, processing, and use of your information by SANDOX ECOM INDIA PRIVATE LIMITED in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us through the details provided below. Withdrawal of consent may affect your ability to use certain services or features of the website.
3. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Processing and delivering your orders
- Sending order confirmations and updates
- Providing customer support
- Improving website functionality and user experience
- Personalizing product recommendations
- Sending offers and promotional communications (only with consent)
- Preventing fraud, misuse, and unauthorized activities
- Complying with legal and regulatory obligations
4. Legal Compliance – DPDP Act, 2023
In accordance with the Digital Personal Data Protection Act, 2023:
- Personal data is processed only for lawful purposes
- Data is collected with your consent or for legitimate uses permitted under law
- You have the right to access, correct, update, or erase your personal data
- You may withdraw consent at any time
- We implement reasonable safeguards to protect personal information
Users may exercise applicable rights under the DPDP Act by contacting us through the details provided in this Privacy Policy.
5. Sharing of Information
We do not sell or rent your personal data.
We may share limited information with trusted third parties only for operational purposes, including:
- Payment gateways for secure payment processing
- Shipping and logistics partners for order delivery
- Hosting, analytics, and technology service providers
- Legal or regulatory authorities when required by law
All third-party partners are obligated to maintain confidentiality and data security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing and shopping experience.
Cookies help us:
- Remember your login and preferences
- Analyze website traffic and performance
- Improve website functionality and speed
- Show relevant advertisements through advertising platforms
You can disable cookies through your browser settings at any time. However, some features of the website may not function properly if cookies are disabled.
7. Data Security
We implement reasonable technical and organizational security measures to protect your personal information, including:
- SSL encryption for secure browsing
- Secure hosting infrastructure
- Restricted access to sensitive information
- Monitoring systems for threats and malicious activities
While we strive to protect your information, no online platform can guarantee absolute security.
8. Data Retention Policy
We retain personal data only for as long as necessary to fulfill business, legal, and operational requirements.
- Order and transaction records: Retained up to 7 years for tax and legal compliance
- Customer account information: Retained until account deletion is requested
- Marketing data: Retained until you unsubscribe or withdraw consent
- Analytics and technical data: Retained up to 24 months for performance and security monitoring
After the retention period expires, data is securely deleted, anonymized, or destroyed.
9. Your Rights
Subject to applicable laws, you have the right to:
- Access your personal data
- Request correction or updates to inaccurate information
- Request deletion of your personal data (where legally permissible)
- Withdraw consent for marketing communications
- Understand how your information is being used
To exercise these rights, contact us at:
📧 info@razzi.shop
📧 sandoxecompltd@gmail.com
10. Children’s Privacy
Our website and services are intended only for individuals aged 18 years and above.
We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take immediate steps to delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
Whenever updates are made:
- The updated version will be posted on this page
- The “Last Updated” date will be revised
- Continued use of the website constitutes acceptance of the updated Privacy Policy
12. Grievance Officer
In compliance with the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer regarding any privacy-related concerns.
Name: Mr. Sooraj
Company: SANDOX ECOM INDIA PRIVATE LIMITED
📧 Email: grievance@razzi.shop
📞 Phone: +91 9220361131
📍 Address:
T/F, F-40 & 41, Parwana Road, Jagat Puri,
New Delhi, East Delhi, Delhi – 110051, India
We aim to resolve grievances within the timeline prescribed under applicable laws.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
SANDOX ECOM INDIA PRIVATE LIMITED
📧 Email: info@razzi.shop
📧 Email: sandoxecompltd@gmail.com
📞 Phone: +91 9220361131
📍 Address:
T/F, F-40 & 41, Parwana Road, Jagat Puri,
New Delhi, East Delhi, Delhi – 110051, India
🌐 Website: https://razzi.shop