Last Updated: 12 March 2026
At razzi.shop, we want you to enjoy a smooth and satisfying shopping experience. However, if something isn’t right with your order, we’re here to help with a simple and fair return process.
Returns
Return Eligibility
You may request a return within 7 days of receiving your order.
Valid Reasons for Return
We accept return requests in the following situations:
- You received the wrong product
- The item arrived damaged or defective
- There is a size issue (for clothing products)
- The product is significantly different from what was described
Return Conditions
To be eligible for a return:
- The product must be unused, unwashed, and in original condition
- All tags, packaging, and accessories must be intact
- A valid proof of purchase (order ID, invoice, or receipt) must be provided
If these conditions are not met, the return request may not be approved.
How to Request a Return
To initiate a return, please follow these steps:
- Contact us at info@razzi.shop or sandoxecompltd@gmail.com, or use the Contact Us form on our website
- Share your Order ID, reason for return, and clear product images (if required)
- Our support team will review your request and guide you through the next steps
- If approved, we will arrange a reverse pickup or provide return shipping instructions
Once we receive and inspect the product, we will confirm whether the return is approved or declined.
Refunds
After your returned item is received and successfully inspected:
- Refunds are processed within 3–5 working days
- Refunds are issued to the original payment method used at checkout
For COD (Cash on Delivery) Orders
Refunds will be provided via:
- Bank transfer, or
- Store credit (based on customer preference)
Non-Returnable Items
Some items cannot be returned or refunded, including:
- Innerwear, lingerie, and hygiene-related products
- Products purchased under clearance or final sale offers
- Gift cards or digital products (if applicable)
Exchange Policy
At this time, we do not offer direct exchanges.
If you need a different size, color, or product, you may:
- Request a return for the existing item
- Place a new order separately
Need Assistance?
If you have any questions or need help with a return or refund, our support team is always ready to assist you.
Company: SANDOX ECOM INDIA PRIVATE LIMITED
📧 Email:
info@razzi.shop
sandoxecompltd@gmail.com
📞 Phone: +91 9220361131
📍 Address:
T/F, F-40 & 41, Parwana Road, Jagat Puri
New Delhi, East Delhi, Delhi – 110051, India